Click And Drop Status:- The Royal Mail system has a significant issue, preventing users from correctly sending their mail. Users on Twitter said they would rather see inaccurate order statuses than using the site. Others reported severe backlogs, including orders placed over the weekend, that would likely not be posted until Tuesday. Royal Mail said it was “hoping for the facility to be operational as soon as possible” but couldn’t offer an estimated time frame.
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It claimed it was aware of a “major system problem” impacting its Click and Drop service, which enables companies to schedule and transport goods to consumers.
Customers have been complaining about the problems for hours, claiming they would be stuck with large backlogs.
Royal Mail said the issue began when orders showed the incorrect status. But the company had to put the Click and Drop service into “maintenance mode” while it investigated.
The maintenance mode had been in place for six hours when the article was published.
It saves time when it works but It is inconsistent in transferring orders from the shop to Click and Drop. It doesn’t function for no obvious reason. It annoys me as a former software developer. A basic setup shouldn’t cause any issues. I stopped the upload and closed Big Commerce. Nothing then works!!! It irritates.
I use it for eBay, Etsy, and big commerce. In my case, a letter or huge letter is charged a tiny package fee, and Bigcommerce support was weak and still isn’t interested in correcting it. “I’ve gotten a refund, are you still delivering my order?” Other than that, it always pulls my orders from the shops.
I used it for 8-9 months. Even after several requests from customer support, it still hasn’t been corrected. Apparently, it only affects “a few consumers”. That’s useless! So, 4 stars if corrected. 1 star is generous.